Tourism & Hospitality
Travel & Tourism Operations
Learn travel agency operations, domestic and inbound tourism basics, itinerary planning, ticketing concepts, and customer advisory skills.
Course overview
A blended programme for travel desk, tour coordination, and tourism advisory roles—covering products, documentation awareness, and customer consultation skills.
Who can join
- Aspiring travel consultants
- Tourism students
- Entrepreneurs starting travel services
- Hospitality staff moving into tour coordination
What you will learn
- Understand travel and tourism industry structure
- Explain domestic and popular inbound destinations
- Build basic itineraries and tour packages
- Understand ticketing and booking workflow concepts
- Advise customers professionally on travel options
Syllabus
Detailed syllabus
Module-wise topics covered during the programme.
Module 1: Tourism Industry Overview
- Travel trade ecosystem
- Role of travel agents and tour operators
- Domestic vs international tourism
- Customer segments and travel motivations
Module 2: Geography & Destination Knowledge
- India tourism regions
- Popular domestic circuits
- Inbound tourism basics
- Seasonality and peak planning
Module 3: Itinerary & Package Planning
- Components of a tour package
- Duration, routing, and budgeting
- Hotel and transport inclusion
- Custom vs fixed departures
Module 4: Transport & Accommodation
- Flight booking concepts
- Rail and road travel options
- Hotel categories and contracts awareness
- Transfer and local transport planning
Module 5: Documentation & Compliance Awareness
- ID and visa awareness basics
- Travel insurance introduction
- GST and billing awareness for agents
- Customer data handling
Module 6: Sales & Customer Advisory
- Needs-based consultation
- Quotation preparation
- Handling objections
- Follow-up and booking confirmation
Module 7: Digital Tools & Online Travel
- OTA and portal awareness
- Using booking platforms conceptually
- Social media for tourism promotion
- Online customer communication
Module 8: Tour Operations & On-ground Coordination
- Meet and greet basics
- Escort and guide coordination
- Handling travel disruptions
- Feedback and repeat business
Module 9: Job Readiness
- Travel desk interview prep
- Itinerary presentation practice
- Roleplay: customer consultation
- Resume for tourism roles
Projects / practical activities
- Destination presentation
- Itinerary design exercise
- Package quotation practice
- Customer consultation roleplay
- Mock travel desk interview
Training mode
Online modules for destination and product knowledge with hybrid or center sessions for consultation roleplay and documentation practice.
Assessment / certification support
This is vocational training, not an IATA or regulatory license programme. Licensing and GDS certification have separate industry requirements.
Career / use cases
- Travel consultant trainee roles
- Tour operations coordinator paths
- Inbound/outbound desk support
- Tourism startup and freelance advisory
Course FAQ
Does this include IATA certification?
No. This programme covers operational and advisory foundations. IATA or GDS certification requires separate authorised training.
Can I start my own travel business after this?
You will gain planning and customer advisory skills. Business registration, compliance, and supplier tie-ups depend on local regulations and your setup.
Is the course suitable for online learners?
Yes. Core modules are delivered online with optional hybrid practice for consultations and presentations.
Ready to express interest?
Our team will share batch details, schedule, and enrollment guidance after you submit your interest.