Tourism & Hospitality
Hotel Front Office & Guest Services
Learn front desk operations, reservations, check-in/check-out, guest communication, and hotel service standards.
Course overview
Practical hospitality training for front office roles covering guest handling, reservation workflows, and professional conduct in hotels and serviced accommodation.
Who can join
- Job seekers entering hospitality
- Hotel trainee applicants
- Tourism students
- Career switchers interested in guest services
What you will learn
- Understand hotel front office structure and roles
- Handle reservations and guest check-in/check-out
- Communicate professionally with domestic and international guests
- Manage billing and basic folio procedures
- Prepare for front office and guest service interviews
Syllabus
Detailed syllabus
Module-wise topics covered during the programme.
Module 1: Hospitality Industry Overview
- Types of hotels and accommodation
- Front office department roles
- Guest journey from booking to departure
- Professional grooming and etiquette
Module 2: Reservations & Booking
- Reservation channels
- Room types and rate plans
- Booking confirmation
- Handling amendments and cancellations
Module 3: Check-in & Check-out
- Arrival procedures
- Registration cards and ID verification
- Room assignment basics
- Departure and settlement process
Module 4: Guest Communication
- Telephone etiquette
- Email and message handling
- Handling special requests
- Complaint handling at reception
Module 5: Billing & Cashiering Basics
- Folio and billing concepts
- Payment modes
- Cash handling discipline
- Invoice and receipt basics
Module 6: Concierge & Guest Assistance
- Local information support
- Transport and tour coordination basics
- Luggage and bell desk coordination
- VIP and group guest awareness
Module 7: Safety, Hygiene & SOPs
- Guest safety awareness
- Emergency response basics
- Hygiene standards at front desk
- Standard operating procedures
Module 8: Job Readiness
- Front office interview questions
- Roleplay scenarios
- Resume for hospitality roles
- Workplace shift discipline
Projects / practical activities
- Reservation simulation
- Check-in/check-out roleplay
- Guest complaint handling practice
- Telephone etiquette drills
- Mock front office interview
Training mode
Center-based offline sessions with front desk simulations; hybrid batches include online revision for terminology and SOP review.
Assessment / certification support
Completion documentation depends on batch type and institutional partner requirements. Assessment support is available where programmes require formal evaluation.
Career / use cases
- Front office executive roles
- Guest relations trainee positions
- Reservation desk support
- Hotel reception and lobby operations
Course FAQ
Is prior hotel experience required?
No. The programme is designed for beginners entering front office and guest service roles.
Will I practice on hotel software?
Front office workflows and billing concepts are practiced through simulations. Specific PMS software depends on center setup.
Can hotels request trainee batches?
Yes. Institutional and employer-sponsored hospitality batches can be planned through enrollment inquiry.
Ready to express interest?
Our team will share batch details, schedule, and enrollment guidance after you submit your interest.